Q: What is the average rental cost? A. The cost depends on many variables including the type on the setup, amount of guests, time of day, day of the week, etc. Once your request has been submitted, we would be happy to offer you an estimate. Q: Can I bring my own food? A: No. We have a food service provider, Aramark. Facility Rental menu options and rates can be seen by visiting the CaterTrax website. Q: What happens if the date I want is not available? A: If your dates are flexible, allow us to try and accommodate your request on another date. Please include alternative dates for your event on the Rental Request form. Q: Can the furniture be rearranged to meet my events needs? A: Yes. Depending on the location of your event, furniture can be arranged in a lecture, classroom, conference square and/or banquet-style configuration. Please speak with a scheduling specialist to learn more about your particular furniture requests. Q: Are there flat surfaces available within the locations the location to write or draw on? A: Yes. Several of our conference spaces offer glass white boards. Visitors may use their own white board compatible markers at their events or they may request these resources while processing their facility rental. Q: Will there be someone to help me with my event? A: Yes, for both facility rentals and internal events, arrangements can be made during the reservation process for a representative from our staff to lend support throughout the duration of the event. External clients will be provided access to a direct communication line to reach their assigned Scheduling Specialist at all times. Event sponsors can also call (973-720-2292) or visit the Information Desk located on the first floor of the Student Center and request assistance from a staff member. Q: What do I do if I need help with the technology in the room? A: For outside rentals, a designated staff member will be assigned to your event and will help you with all technology needs. Technology requests for internal events should be made at the time of the request or during the reservation process prior at least three business days prior to the event. For last-minute needs, event sponsors can call (973-720-2292) or visit the Information Desk located on the first floor of the Student Center and request assistance from a staff member. We will do our best to assist you. Q: Who do I contact if I need custodial services during my event? A: Please reach out to our Building Managers at 973-720-2292 or visit the Information Desk located on the first floor of the Student Center and they will help you with your custodial needs. Q: Is there technology in the room? A: Yes, all our rooms are equipped with technology. For more information please visit our Audio Visual Services website for more information. Q: What will add charges to my event/meeting other than room rental fee? A: It is our promise that we will do our best to keep any additional costs to minimum. For certain locations such as large size venues and the time/day of the rental, there may be additional fees necessary to provide adequate support for the event. Our Scheduling Specialist designated to work with you will guide you through the process and help you with that estimate. Q: What methods of payment are accepted for events? A: External Rentals - Cash, credit cards, checks are accepted for deposits and full payment. We also accept Purchase Orders from certain organizations. Our Scheduling Specialist designated to work with you will guide you through the process. A: Departments & Student Clubs – All charges are processed using internal accounting methods. Scheduling Specialists are available to answer any questions during the reservation process. Q: How can I cancel an event? A: External Rentals - All changes and/or cancellation to an existing rental reservation must be submitted by email to the designated Scheduling Specialist. All cancellations and changes to the reservation are subject to the terms of the rental contract. A. Departments & Student Clubs - To cancel internal events, an email must be sent to the EventScheduling@wpunj.edu with your reservation number, date, time and location of event.
